EKWB: EK-XLC Predator 240 and 360 (R1.0) Product Recall

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EK Water Blocks have posted an important notice on their website informing everyone that the EK-XLC Predator 240 and 360, their CPU liquid cooling units have to be completely recalled from the market due to a potential leakage risk from the unit.

So what happened? Here is a little information from EKWB themselves.
“What was initially estimated as limited risk situation with small percentage of units developing a leak over time that can be resolved with direct customer contact, turned out to be a more widespread problem. After receiving first few customer feedbacks in December 2015 about the leakage issue, EKWB identified the issue in the faulty O-ring in the EK-Supremacy MX CPU water block that was used in the unit. Since there had been no complaints from initial pre-order customers before December, EKWB decided that the issue should have originated from the new batch of O-rings used in production at the beginning of November. Therefore, EKWB recalled all affected products at resellers and informed the customers who bought the unit after that period to check the production date accordingly and arrange a replacement unit. However, with more and more customers reporting the issue we have realized that O-ring issue is not limited to November batch and the only appropriate action to protect customers is a total Product Recall of all sold and unsold units. All Revision 1.0 units produced from October 2015 until end of December 2015 are potentially affected by the risk of leakage and in order to prevent any computer component damage, the units need to be replaced. The leakage may occur between copper cold plate and bracket on the water block after it is heated up and pressure rises. Current statistics show that 1 out of 10 units leaks.”

The affected products are these that follow:

EAN Code: 3831109863343   Name: EK-XLC Predator 240                  Revision: 1.0
EAN Code: 3831109863350   Name: EK-XLC Predator 360 (incl.QDC)   Revision: 1.0

If you have one of these units and would like to find out more information on how to get a refund or replacement or just more general information, click here.

Has this issue affected you? Do you have one of these coolers? Let us know!

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